Frequently Asked Questions (FAQs)

Q: How do I place an order?

Orders may be placed online at www.valuediecast.com. You may also call us at 800-532-3722. We accept VISA and Mastercard. Your card will not be charged until your item(s) ships.

We are required to charge sales tax on orders shipped to CT.

We cannot accept orders with shipping addresses outside the U.S. at this time.


Q: What are your shipping charges?

For Standard Shipping, you'll pay the same flat rate shipping charges on your entire order - no matter how many items you purchase! Standard shipping & handling charges are $9.95.

 

Q: How long will it take to receive my order?

Orders for in stock items will ship from our warehouse within 3 business days. You should receive your items within 7 days once they have shipped, using Standard Shipping. We will email you a Shipment Confirmation within 3-4 days, which will include a tracking number so that you may track your package.

 

Q: What happens if my item (s) are backordered?

If you order more than one item, we will ship you the in-stock items immediately. Items on backorder are noted on our website with the approximate date the item is due in our warehouse. Your backordered item will be shipped to you as soon as we receive it.

 

Q: What if I want to return my item(s)?

If you are not satisfied with the product you purchased, you can return it within 30 days of shipment for a prompt and courteous refund. No questions asked!

Returns will not be accepted at any time for books, DVDs and CDs that have been opened (unless damaged). These items may only be returned if they are in their original factory sealed condition within 30 days of purchase.

Please visit our "Return Policy" page for more information.

For damaged products, please contact customer service at customer.service@valuediecast.com within 7 business days of receiving the product for a pre-paid UPS label.

 

Q: What is a Wishlist?

The Wishlist is a way for you to save items you are interested in, without having to purchase them immediately. When you return to our website and log in, your wish list items are available to you without having to search for them again. Items will remain in your Wishlist until you remove them or add them to your shopping cart.

 

Q: How do I unsubscribe from Email offers?

If you do not wish to receive these types of emails from Value Diecast, you may either click on the Unsubscribe link (which is provided on every promotional email communication) or contact us at customerservice@valuediecast.com.

 

Q: How do I contact Customer Service?

You may email us at customerservice@valuediecast.com and we will respond to you within 1 business day. You may also call and speak with one of our customer service representatives at 800-532-3722. They are available 24 hours/7 days a week.